We all have our weaknesses. So do tech companies.
One of mine is a soccer team called Real Betis. One of tech companies’ is the concept of customer service.
Please let me tell you about Betis. Based in Seville — the Andalucian one, rather than the Californian — it’s a team that rarely wins anything other than the undying, borderline insane loyalty of its fans.
There are several ways to watch Betis games. One of them is not my cable provider, Comcast. It had a fight with Bein Sports, which broadcasts Spain’s La Liga games. I think it may have been about money.
This left me to scour the internet for alternatives. After all, I desperately needed my fix of watching my team lose slightly more often than it wins. It’s an existential thing.
One option is FuboTV. Its plans, though, are quite expensive and, just like Comcast, offer so much that I simply don’t want.
I Am A Fan. It’s Easy.
I was delighted, then, to find Fanatiz. This not only shows soccer from Spain, but also from Portugal, Turkey, and many other places I think I’d rather be right now.
For $7.99 a month, I was uplifted. When European soccer returned during the, Fanatiz kept me from headbutting walls and turned me toward tearing off my Betis shirt, twisting it into a small ball and throwing it across the living room in disgust.
Once European soccer seasons had finished in the early summer, I paused my Fanatiz subscription for two months. There was nothing to see there. September 23 was to be the restart date.
It came. It went. Nothing happened.
So I logged into Fanatiz, viewed my profile, and clicked on “resume subscription.” It asked me