Wednesday, 30th September 2020, 9:27 am

Updated Wednesday, 30th September 2020, 9:27 am
Travel operator Jet2 has launched a new travel insurance policy which includes cover for travellers if the Foreign, Commonwealth and Development Office (FCDO) changes the travel advice to their holiday destination (Photo: Shutterstock)

Travel operator Jet2 has launched a new travel insurance policy which includes cover for travellers if the Foreign, Commonwealth and Development Office (FCDO) changes the travel advice to their holiday destination.

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Although the company already has policies in place specific to Covid-19, this new addition will mean that holidaymakers are covered if new restrictions come in place.

Travel advice continuously changing

During the Covid-19 pandemic, the FCDO has been changing travel restrictions for different countries, in line with their own coronavirus infection rates.

In some cases, it has changed the advice for a specific country, advising against “all but essential travel” with less than 48 hours’ notice.

However, if this situation arises in the future then Jet2’s new FCDO cover means that travellers will be protected either before they travel or if they are already in the destination.

Jet2’s new travel policy

The new cover will automatically be included in all new Single Trip Travel Insurance policies to Europe, bought on or after 17 September 2020.

This cover will include up to £10 million in medical cover, £5,000 cancellation cover, and £2,000 baggage cover.

It will also be added free of charge to any existing single trip policies to Europe, which were bought between 9 April and 16 September 2020.

However, if you have a policy with Jet2 that doesn’t fall within those dates and you want the new FCDO cover, then you will need to buy a new

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  • The car insurance industry provided over $10 billion in rebates and discounts to consumers as a result of the coronavirus pandemic.
  • Despite the discounts, customer satisfaction with car insurance providers is low.
  • Many customers indicate a likelihood of switching carriers as they were unaware of the discounts and rebates being offered.
  • Reach out to your insurance agents and providers to see if additional discounts are being offered.
  • See our picks for the best affordable car insurance companies for 2020 »

During the coronavirus pandemic, the auto insurance industry has offered over $10 billion in rebates on premiums for policyholders. But after all the rebates and discounts offered, customer satisfaction with car insurance providers has fallen, according to a study by J.D. Power Insurance Intelligence.

Most people only think about insurance when they need it. As a result, reads the study, “one of the biggest drivers of that decline in satisfaction is a general lack of awareness among customers” — that is, once people who had never really called their insurance companies started dealing with them during the pandemic, those customers were unhappy with the experience. The J.D. Power study found customers want “some level of personalization in every interaction,” and they weren’t getting it. 

The study found that as the pandemic worsened, so did customer satisfaction. Most customers said they never even received information about the COVID-19 related rebates. 

The study found that historically, customer satisfaction with car insurance providers is usually around 88% and a good indicator of loyalty and retention. In March 2020, before the COVID-19 lockdown, customer

Research shows insurance companies should consider virtual and physical prepaid cards to increase engagement

daVinci Payments released a new national UK study identifying how insurance customers want to be paid, their preferred payment features and how to drive engagement when paying customers. The study, conducted on 25 June 2020, pinpoints how prepaid cards have emerged as the most desired alternative to traditional bank account deposits.

The outcomes from the national study reveal:

  • The majority of respondents said that security and speed are the most important features for insurance payouts.

  • Most find prepaid cards a better alternative to direct bank account payments.

  • More than 80 percent would welcome a surprise value offer with their payment.

  • Two-thirds of respondents would use texted virtual prepaid payments that are activated upon completing a desired behavior like redeeming with a claim partner.

  • 82 percent of respondents have some form of insurance.

  • When broken down by income,

    • 74 percent of respondents who earn less than £30,000 have insurance.

    • 90 percent of respondents who earn between £35,000 and £75,000 have insurance.

    • 88 percent of respondents who earn between £75,000 and £100,000 have insurance.

    • 94 percent of respondents who earn over £100,000 have insurance.

The complete report is available for downloaded here – https://www.davincipayments.co.uk/research-studies/.

“With increased connectivity and the importance of speed and security, it is no surprise that people prefer prepaid payments as a direct deposit alternative,” said Tim Pope, senior director of business development, Europe at daVinci Payments. “Virtual prepaid cards are much better suited to meet current market demands for mobile-first speed, security and flexibility.”

“Modernising insurance payouts will support digital transformation, helping insurance companies stay relevant, build a loyal customer base and lay the foundation for future cross-sell opportunities,” added Seb Van Schalkwyk, managing director, Europe at daVinci Payments. “Prepaid cards are the preferred

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