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Nancy Porte

I’ve known Nancy Porte for a long time. Probably about seven to eight years. Aside from her genuine niceness, she is one of those people who have the experience and insight to actually teach a teacher. Nancy is the VP of Global Customer Experience at Verint, a company that is focused on CX as its raison d’etre. And she’s really, really good at her job. But she is also really good at thinking through CX-related concepts and values. So, I’d pay attention to what she is saying here. There aren’t too many left-brained applications of right-brained concepts out there. But think about it: Both make it whole-brained. (Here is a link to Verint’s CX video that has Nancy in some clips)

Your stage, Nancy.


We’ve all heard it before: It costs less to keep a customer than to obtain a new customer. Rather than add new logos, companies now understand the value of providing a positive customer experience to grow revenues from their existing customer base. After all, growth is hard to come by when you have dissatisfied customers leaving the stable.

Enterprise customer experience (CX) initiatives, designed to boost customer satisfaction and loyalty, have become part of the corporate landscape. In general, organizations know these initiatives are worthwhile — but to what extent? And what specific actions move the mark?

Business leaders who approve business plans – and funding – are focused on supporting overarching organizational goals of cost containment and revenue growth. Customer experience initiatives aren’t immune to the need for business justification. As we move toward the emergence of data-driven predictive models, we need to understand, what is the financial upside of a happy customer? And what are the specific dials to turn to get existing customers to buy more from your company?

CX professionals

Business Administration vs. Finance Degree: An Overview

A degree in business administration or finance can lead to opportunities in both large and small organizations in the public and private sectors. Both degrees also provide a solid foundation and are good preparation for entrepreneurs who want to start their own businesses.

There is often considerable overlap among the courses that business administration and finance students must take, particularly during their freshman and sophomore years. Both degrees involve taking a significant amount of basic math as well as accounting, statistics, economics, and business law courses.

Either degree would be beneficial in landing a future job. According to the U.S. Bureau of Labor Statistics (BLS), business and finance jobs are expected to grow 5 percent by 2029, with 476,200 new jobs predicted on the horizon.

Key Takeaways

  • A finance degree places a greater emphasis on math to prepare students for a job that entails financial analysis.
  • A business administration degree will emphasize managerial skills and human resource skills, such as interpersonal relations and customer service.
  • Both degrees involve taking a significant amount of basic math, as well as accounting, statistics, economics, and business law courses.
  • A business administration or a finance undergraduate degree is considered sufficient preparation for many entry-level jobs like those in the commercial banking, money management, real estate, and investment banking sectors.

Business Administration Degree

A business administration degree, such as a Bachelor of Business Administration (BBA) or a Bachelor of Science in Business Administration (BSBA), generally offers a broad grounding in the world of commerce. In addition to analytical skills, a business administration program may focus on interpersonal or “soft” skills to a greater extent than a finance program.

For example, a program may expect its business administration graduates to demonstrate an in-depth knowledge of human resources

Level-of-Service (POS) plans are one of many many health insurance choices obtainable to you and your loved ones. In other international locations, the goal of common coverage is met by way of legislation and regulation of the healthcare firms, and by requiring citizens to enroll in a technique or one other. So in case your credit rating is low you pay 2,3,four times what someone with a high credit standing, for exactly the same coverage.

They completed this through providing comprehensive universal healthcare and also the utilization of non-profit supplementary providers. This creator lists quite a few nations with so known as effective National Healthcare, when in fact these packages are falling due to rising prices and substantial decreases in the high quality care.

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If you have not thought about the relationship between Govt and power the argument may be robust to swallow, but to pay in your health care utopia you have to steal cash from me and provides it to others according to principles that I disagree with.

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