On this episode Of Scaling Up, March Capital managing partner, Jamie Montgomery and Forbes futurist Rich Karlgaard talk to Bill.com’s founder and CEO, René Lacerte. Bill.com is a fast-growing cloud software company that sells automated payment services for small and medium sized businesses. When we interviewed Lacerte, BILL was worth $8 billion in market cap; today it is $9.12 billion. We talked about fast growth leadership, mentorship secrets, and how Lacerte’s father was a pianist for the late Gram Parsons, even though Lacerte’s father was missing four fingers.
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The following transcript has been edited for clarity and length.
Rich Karlgaard: René, what was your original mission, how was it progressed, and the fundamental question – why is what you do important to your customers?
René Lacerte: We think of ourselves as champions for small and medium-sized businesses to help them automate the financial processes that around paying and getting paid. If you think about payables and receivables, people do not expect this number to be true but it is. Ninety percent of businesses still rely on paper to manage their processes and make their payments. If paper is a primary form of making the payment, it ends up being fairly inefficient, error-prone, and lots of challenges. It ends up being a mess. For us, I wanted to focus on solving that mess. I wanted to take care of that pain point and really make a difference for a small and mid-sized businesses. There are six million employers in the U.S. – that is the target market. We have 98,000 businesses today that are on our platform. They use us to interact with two and a half million network members